SAC’s Technical department is open Monday – Friday from 8 a.m. to 5 p.m. Central Time (USA).
Technical support can be requested by contacting us at the following:
Our technical staff can provide remote support to analyze field issues and resolve problems down to the board level. For remote troubleshooting support a required list of onsite test equipment will be provided. Our staff can also provide documentation in electronic format to support equipment troubleshooting and repair, but a minimal fee may be required. Once a fault has been diagnosed our technical staff will provide a replacement part quote or provide an RMA number to return the item for analysis and repair. Repair charges are $150/hr with a minimum repair time of 2 hrs.
In addition to remote support, SAC offers onsite technical service anywhere in the world. SAC’s technical staff carries necessary certifications such as TWIC, UK Medical Cert., BOSIET (OPITO approved), and Passport with necessary VISAs. SAC’s technical staff will attempt to diagnose problems remotely then provide a travel estimate for onsite support. Once a purchase order is received with full payment, SAC’s technician will depart with all necessary test equipment and electronic parts to bring the system up to full operation.
Technical Support Terms and Conditions
Products Under Warranty
Southern Avionics Company will provide technical assistance at no charge. Our standard 2-year warranty is the best in the industry! Extended warranties also apply for free technical assistance.
Standard Warranty terms and conditions apply.
Products No Longer Under Warranty
Southern Avionics Company will provide technical assistance at no charge until the customer’s assigned technician has invested 2 man-hours in the project without resolving the issue.
Once the limits have been reached, the customer will be asked to provide a credit card number.
- The provided credit card will be preauthorized for $300.00 USD.
- Technical Support will keep track of hours worked and all correspondence with the customer.
- If charges reach $300.00 USD (or 2 hours of work) then the customer’s assigned technician should seek other means of repair. i.e. Return parts to Southern Avionics Company, Service Call Trip, etc.
If for reasons unforeseen, the customer chooses not to proceed with Southern Avionics Company’s Technical Support; the customer will be charged for the time worked, less the preauthorized amount, and an invoice and receipt of payment by credit card will be issued.
Once the issue has been resolved, the credit card on file will be charged the total hours (minimum of $300.00 USD) at the rate of $150.00 per hour, less the preauthorized amount, and an invoice and receipt of payment by credit card will be issued to the customer.